Shipping Policy

We’re excited to send a little Casa Figlia your way. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed and shipped within 3–5 business days. Processing times may be longer during holidays, sales, or new product launches.

Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your order and delivery address. Estimated delivery times shown at checkout begin once your order has been processed and shipped.

Please note that carrier delays are outside of our control and may occasionally affect delivery times.

Local Pickup

Local pickup may be available for select orders at our Fell’s Point location. If your order is eligible, you’ll see local pickup as an option at checkout.

You’ll receive an email when your order is ready for pickup. Please wait until you receive this notification before coming to pick up your order.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order. If you notice an error, contact us as soon as possible. We’ll do our best to update your address before your order ships, but we cannot guarantee changes once an order has been processed.

Casa Figlia is not responsible for orders delivered to an incorrect address provided at checkout.

Lost or Stolen Packages

Once a package has been accepted by the shipping carrier, delivery is the responsibility of the carrier. If your tracking information shows that your package was delivered but you cannot locate it, please check with household members and neighbors and contact the carrier for assistance.

If you’re still unable to locate your package, contact us, and we’ll do our best to help.

Damaged Orders

We carefully pack every order for its journey to you. If your order arrives damaged, please contact us as soon as possible and include your order number and photos of the damaged item and packaging. We’ll review the issue and work with you on a replacement or other appropriate resolution.

Questions?

If you have any questions about your order or shipping, please contact us through our Contact page.