Returns & Refunds

We hope you love your Casa Figlia purchase. If something isn’t quite right, please review our return and refund policy below.

Returns

We accept returns of unused and unopened products in their original condition and packaging within 14 days of delivery or purchase.

To request a return, please contact us with your order number and reason for the return. Returns must be approved before being sent or brought back to our shop.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Non-Returnable Items

For hygiene, safety, and quality reasons, we cannot accept returns of products that have been used, burned, sprayed, opened, or otherwise removed from their original condition.

The following items are also final sale:

• Custom or personalized products
• Products created during workshops or fragrance experiences
• Gift cards
• Sale or clearance items marked as final sale

Refunds

Once we receive and inspect your return, we’ll notify you of its status. Approved refunds will be issued to the original payment method.

Please allow several business days for your bank or credit card provider to process and post the refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can make it right.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return your eligible item and place a new order.

In-Store Purchases

Eligible in-store purchases may be returned within 14 days of purchase with proof of purchase. Items must be unused, unopened, and in their original condition and packaging.

Questions?

If you have questions about a return or refund, please contact us through our Contact page before returning your item.